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Mon - Sat 11:00 AM - 8:00 PM / Sunday - Off
120, Moti Chohatta, Bohrwadi, Udaipur, Raj
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SHIPPING POLICY

RR Gems & Jewels

Thank you for visiting and shopping at RR Gems and Jewels.  Following are the terms and conditions that constitute our Shipping Policy.

What is the estimated time of  Domestic Shipping?

All orders are processed within 1-2 business days, for instance, a loose gemstone typically gets shipped in 1-2 days. However, a gemstone requested to be studded in a ring, will typically take 4-5 days. Similarly, a gemstone requested with an additional lab certificate will take even longer. except for the customized orders or pre-orders or as communicated during the order placement. Orders may not be shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

We will put an update over here (below) if the shipping time is delayed compared to regular shipping.

Shipping rates & delivery estimates.

Do you ship internationally, if yes then what is the estimated time?

We offer free shipping in Pan India. In most cases, delivery to over 95% of pin codes occurs within 6-7 business days, but this may get delayed due to unforeseen circumstances. In such cases, we will try to resolve the issue as soon as possible and in case we are not able to deliver this within 45 days, we will issue a refund for your order.

Cash on Delivery will be available for most of the pin codes at an additional charge of  “ Rs/- ? ” per shipment to a max order amount of ₹ 9,999. For orders above this amount, pre-payment is mandatory. However, there will be no COD for customized orders. 

you want an additional lab certificate along with it. For example, a loose gemstone typically gets shipped in 1-2 days. However, a gemstone requested to be studded in a ring, will typically take 4-5 days. Similarly, a gemstone requested with an additional lab certificate will take even longer.

What about Next Day Delivery Or Express Delivery?

We offer Next Day Delivery for metro cities PAN India. Extra “RS/- ?” will be charged for the same and the order has to be placed before 3 pm on the previous day. Please note, that the delivery may not happen on Sundays and on Public Holidays.

Will my product be safe during the course of delivery?

We have tie-up with all leading logistics partners viz Delhivery, DTDC, Bluedart. The carrier is chosen basis the availability, pricing, and serviceability of the required pin code. For remote locations not covered by private couriers or locations with certain restrictions, we use Indian Postal Services (for domestic shipments).

For international shipments, the shipping will be chargeable and rates vary depending on the country (generally between Rs./- ? to Rs./-  ?). The respective rates will be communicated while placing an order for the same. Please contact support at +91  before placing orders to be delivered to international addresses.

How do I track my order after shipping? 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

What about customs, Duties, And Taxes?

All domestic orders are tax paid and no additional tax is to be paid by the customer. However, for International orders, RR Gems and Jewels are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES 

Exchange, Return and Refund Policy

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We are committed to making your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase. We offer seamless exchanges and returns in case you don’t like the product. For raising a return request you may call/ Whatsapp us on +91cooming soon. The customer will be issued a replacement/refund/ store credit as per preference. For prepaid orders, the refund would be in the source of payment, and for COD orders, it would ONLY be in the bank account of the individual whose name is there in the billing details. The units have been photographed under lights and the actual product may differ slightly when seen under normal lights, though we maintain the originality in the photographs to the utmost extent. We generally deliver all our products within 6-8 business days of placing the order. The dispatch time goes higher in cases where the customization is required by the customer or the product is to be made on order. Such cases will be intimated to the customer in advance.

How do I cancel my order? 

If unfortunately, you have to cancel an order, please do so within 6 hours of placing the order by contacting us at rrgemsandjewels@gmail.com. We appreciate it if you inform us as soon as possible in case you do not want an order so that we do not dispatch the order and save on the courier cost and the effort.

If you cancel your order before your product has been dispatched, we will credit the full amount (in case of pre-paid order) in the original mode of payment. If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges( in case of pre-paid order) for both Forward and RTO. Also, the charges will be refunded in the original payment mode once we have received the product.

The customer agrees not to dispute the decision made by RR Gems and Jewels and accepts RR Gems and Jewels’ decision regarding the cancellation.

RETURN POLICY

Note: In case you have received the damaged product or wrong product, please intimate RR Gems within 3 days of receiving the order.

Please email us at rrgemsandjewels@gmail.com or Whatsapp at +91cooming soon.  PLEASE DO NOT FORGET TO MENTION YOUR ORDER ID.

Taxes and duties are included in the price of the product listed on the Website, for deliveries in India. For deliveries outside India, customs duties and local taxes, if applicable, have to be paid by customers to our shipping partner at the time of shipment delivery. The number of duties and taxes depends on the policies of your destination country.